View and manage sales (orders) in the panel
How to check orders, payment statuses, and sales details.
Where do I check my paid, pending, or failed orders?
In Sales, you can search by customer, filter by status, and open each order. Use it to reconcile: what was paid, what is pending, what failed, and what was canceled/refunded.
Instructions
Go to Sales.
Use the search bar (customer name/email) or filters by date/status.
Open an order to review: product, quantity, customer, and status.
If the order is by card, check with Stripe from Profile → Go to Stripe (if you need reconciliation).
For actions: from the details, you can cancel or refund as appropriate (see dedicated doc).
Requirements
Have at least one order (online or registered by POS).
Common Errors
Assume that "canceling" returns money: canceling is normally an operation/slot; a refund is money (if applicable).
Search only in Calendar when the issue is the payment status: Calendar shows operation; Sales shows order/payment.
